Biography:

Ray’s professional and relaxed style reflects his thorough understanding of adult learning principles and is demonstrated through his diverse range of classroom, seminar, workshop and online delivery services and instructional materials. With Microsoft Certifications in Excel and Word, he has mastered over 2500 topics to advanced level in Microsoft Excel, Access, Outlook, Project, PowerPoint, Word, Visio, and Publisher. Ray has qualifications in Frontline Management, Accounting, Training, and Assessment and is certified in Six Sigma business improvement methodology.

Having trained over 30,000 students, business owners and executives since 1990 and authored a wide range of training and procedural documentation, complex reports and engaging internet content, Ray has demonstrated strong ability in key communication styles and knowledge transfer. To provide the best learning and knowledge retention experience for attendees, Ray’s webinars replicate the in-person classroom experience and include: ·

• A comprehensive step-by-step Learning Guide
• Demonstrations and practical exercises
• Exercise files;
• Productivity techniques